Reason “Not as Described or Defective?” Chargebacks – Chargeback ExpertzThe Customer Chargeback must have to make a legitimate attempt to resolve the issues or return the Merchandise for Refund. If the attempts not change any things in the favor of Cardholder, the Cardholder will move forward and dispute the Chargeback against the Merchant with Reason: Not as Described or Defective Merchandise
In Reason: “Not as Described or Defective Merchandise Cardholder” claims that Good or Services which was provided by Merchant is not same as described at the time of purchase or the wrong merchandise was sent to the cardholder and the merchandise arrived damaged or defective. Reason: Not as Described or Defective Merchandise link with an example: Lisa purchase a Merchandise and after Shipping Lisa suffer with problem that Merchandise is damaged or defective (Some customer also suffer with various problem like: quality is not appropriate or not same as described by Merchant, Merchandise or Services is counterfeit), so Lisa first attempt to return the Merchandise to the Merchant and get refund, if this attempt is not fruitful, the Lisa legitimately file a chargeback for reason: Not as Described or Defective Merchandise Why Customer Dispute a Chargeback accompanied Reason: Not as Described or Defective Merchandise?
Prevention of Chargeback-Reason: Not as Described or Defective Merchandise
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About UsChargeback Expertz is a Detailed Risk Management Company helping Retail and Online Merchants. Chargeback Expertz’s system is designed to defend the eCommerce Business against all types of Fraud and Threats. |